Orders placed by 11:00 (UK time) are dispatched the same business day. Orders placed after 11:00 or on weekends/UK public holidays are dispatched on the next business day. During peak periods (e.g., Black Friday/Christmas), processing may take slightly longer—if any delay occurs, we’ll notify you by email or WhatsApp.

United Kingdom: Free Next-Day Delivery via Royal Mail Tracked 24. Orders placed by 11:00 are dispatched the same business day and delivered the next business day — at no extra cost.

Orders placed after 11:00: Dispatched the next business day; delivery is usually the following business day after dispatch.

International Shipping: Delivery to most countries worldwide. Rates are automatically calculated at checkout based on location and weight.

We strive to meet all delivery estimates, but courier delays can occur due to weather, customs, or strikes.

Domestic (UK): We ship to all regions of England, Scotland, Wales, and Northern Ireland.

International: Orders can be shipped to most countries worldwide. If unsure, contact us at info@watchenclave.co.uk before placing your order.

Once your order is dispatched, you’ll receive a shipment confirmation email with tracking information. Tracking usually activates within 24 hours after dispatch.

For orders outside the UK, import duties or taxes may apply, determined by your country’s customs authority. These charges are the responsibility of the recipient. WATCH ENCLAVE LTD cannot estimate or control these fees. If your package is held by customs, please contact your local customs office for assistance.

We ensure secure packaging, but if your order is lost or arrives damaged, please contact us within 48 hours of delivery (or expected delivery) and we will liaise with the carrier to investigate and assist with any claim. Keep all original packaging and items until the investigation is resolved.

For return, exchange, and refund details, please visit our Return & Refund Policy page. It explains eligibility, timelines, and return instructions.

All orders are processed and shipped from our UK fulfilment partner:

EFCL UK LTD
Building 2, Mosley Road, Trafford Park
Manchester, M17 1NB, United Kingdom

As a guide, Royal Mail tracked return labels typically cost around £8; actual rates may vary by parcel size and service. Return postage is customer-paid unless otherwise required by law or stated in our return policy.

Email: info@watchenclave.co.uk
WhatsApp: (+44) 20 4542 7692

Our customer service team is ready to assist during business hours (Monday–Friday, 9:00–17:00 UK time).

WATCH ENCLAVE LTD
Company Number: 16659565
Registered Office: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom

• The watch must be unused, unworn, and in the same condition that you received it.
• All original packaging, tags, manuals, and protective materials must be included.
• A valid receipt or proof of purchase is required.
• Items showing signs of wear, damage, or alteration (including bracelet resizing) cannot be accepted for return.

Contact info@watchenclave.co.uk or WhatsApp: (+44) 20 4542 7692 with your order number and a short description.

We will provide the return address and detailed instructions. Please contact us before sending your item to ensure smooth processing.

All returns are processed through our UK fulfilment partner:

EFCL UK LTD
Building 2, Mosley Road, Trafford Park
Manchester, M17 1NB
Ecommerce Fulfilment Centre Ltd – United Kingdom

Customers are responsible for return shipping. Typical Royal Mail tracked returns are ~£8, depending on size and service.

Return shipping fees are non-refundable. If your refund is approved, the return cost may be deducted where applicable.

After we receive your item, it undergoes quality inspection. We’ll notify you by email or WhatsApp once reviewed.

If approved, refunds are sent to the original payment method within 2–10 business days (provider dependent). Refunds apply to the product price only; initial shipping fees aren’t refundable.

Return the original item and place a new order for the model you want. This ensures fastest processing and product availability.

WATCH ENCLAVE LTD
Company Number: 16659565
Registered Office: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom

This warranty covers manufacturing or material defects encountered under normal, intended use during the warranty period. If a defect arises due to workmanship or material flaws, WATCH ENCLAVE LTD will repair or replace the product or its defective components at no cost.

Every new watch purchased from Watch Enclave includes a 2-year international warranty from the original purchase date—assurance of authenticity, durability, and long-term performance.

• Our service team evaluates your claim. If eligible, the watch is repaired using new or professionally refurbished parts.
• If repair is not possible, a replacement of equal or higher value will be offered.
• If neither is viable, a credit or refund may be issued at our discretion.

Our goal is a fair, efficient, and transparent resolution every time.

• Damage not caused by defects in materials or workmanship
• Normal wear and tear (scratches, fading, strap wear, etc.)
• Damage due to misuse, accidents, or improper handling
• Water damage (unless explicitly rated as water-resistant)
• Unauthorised repairs or modifications
• Improper maintenance or storage
• Pre-owned, ex-display, or refurbished items
• Loss, theft, or damage during transport

Contact Customer Service:

Email: info@watchenclave.co.uk
WhatsApp: (+44) 20 4542 7692

Include:

• Proof of purchase (receipt or order confirmation)
• Clear photographs showing the issue
• Your contact information and a brief description of the problem

Claims must be submitted within 2 years of purchase. For missing parts or accessories, please claim within 60 days of delivery.

Return items must be securely packed, preferably in original packaging. We may request a physical inspection at our authorised service centre or by an independent expert. Upon validation, the product will be repaired, replaced, or credited per evaluation.

We proudly stand behind every watch we sell. Our warranty reflects our confidence in the quality and authenticity of our timepieces—protecting your investment with integrity and professional care.

WATCH ENCLAVE LTD
Company Number: 16659565
Registered Office: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom

This Warranty Policy complies with the Consumer Rights Act 2015 and UK Consumer Protection from Unfair Trading Regulations 2008. All warranty claims are subject to verification and approval by WATCH ENCLAVE LTD.

• Every new watch is guaranteed for 2 years against manufacturing defects.
• Repairs, replacements, or credits are handled promptly and transparently.
• All support is handled directly by Watch Enclave’s customer service—no third-party resellers.
• We stand behind every timepiece with full integrity and professional care.

If you’ve found a lower price on the same watch elsewhere, contact us with proof and your details:

• A valid product link, dated screenshot, or catalogue image showing the lower price
• Your full name, contact details, and (if applicable) your order number

Our team will review your request and respond within two (2) working days to confirm eligibility and next steps.

Contact: info@watchenclave.co.uk · WhatsApp: (+44) 20 4542 7692

To qualify for a price match, the item must:

• Be identical in every detail — brand, model/SKU, colour, specification, and packaging
• Be brand new, unused, and undamaged (not refurbished, ex-display, or pre-owned)
• Be sold by an officially authorised UK retailer (not marketplaces, private sellers, or grey-market dealers)
• Be advertised and sold in £ GBP, with the final price including VAT and shipping
• Be in stock and available for immediate dispatch (delivery within 2–3 business days)

• Applies to personal purchases only — one (1) item per customer
• The eligible purchase at Watch Enclave must be completed within seven (7) days of price match approval
• Excludes bundle deals, flash sales, coupon codes, membership discounts, referral credits, or pricing errors
• Not valid with finance-only promotions or other Watch Enclave discounts
• All price matches are subject to verification and approval by WATCH ENCLAVE LTD

If you discover a lower eligible price within 7 days after your purchase, contact us with proof. Once verified, we’ll issue a refund of the difference to your original payment method. Requests submitted after this period will not qualify.

This policy ensures you can shop with confidence—knowing you always receive a fair and competitive price on authentic luxury watches. Our aim is simple: premium service, genuine products, and transparent value.

Email: info@watchenclave.co.uk
WhatsApp: (+44) 20 4542 7692

WATCH ENCLAVE LTD
Company Number: 16659565
Registered Office: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom

This Price Match Policy complies with the UK Consumer Protection from Unfair Trading Regulations (2008) and applicable advertising standards. All decisions made by WATCH ENCLAVE LTD regarding price match eligibility are final.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. Any updates will be posted on this page with a revised “Last Updated” date.

Information you provide directly: Name, address, email, phone number, billing/shipping details, payment info, messages, and account data (if applicable). Payment information is processed by our payment providers; we do not store full card numbers or CVV codes.

Automatically collected information: IP address, browser type, device, pages visited, and analytics data.

Information from third parties: Payment providers, shipping carriers, and analytics platforms.

We use your data to process and deliver orders, communicate with you, send marketing (with consent), improve and personalize services, ensure security and prevent fraud, and meet legal obligations.

We use cookies for functionality and analytics. Where required, we request your consent and you can manage preferences at any time. You may disable cookies in your browser, but some features may not work properly. Learn more at shopify.com/legal/cookies.

We share limited data only with trusted service providers (payments, logistics, analytics, IT/support) and where required for legal compliance. We never sell or rent your personal data.

We use SSL encryption, secure servers, and strict protocols to protect your data. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security. We retain information only as long as needed to complete transactions, comply with legal requirements, or resolve disputes.

You may request access, correction, deletion, or restriction of your data, withdraw consent for marketing, or request a portable copy. To exercise your rights, contact info@watchenclave.co.uk. You can also complain to the ICO at ico.org.uk.

Our Services are not intended for individuals under 16, and we do not knowingly collect data from minors. If your child has shared personal information, contact us for immediate deletion.

Your data may be processed in the UK, EEA, or other regions where our partners operate. When transferring data internationally, we rely on lawful safeguards such as the UK International Data Transfer Addendum (IDTA) and/or the EU Standard Contractual Clauses.

Email: info@watchenclave.co.uk
WhatsApp: (+44) 20 4542 7692

WATCH ENCLAVE LTD
Company Number: 16659565
Registered Office: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom