Mix and Match
Refund policy
30-Day Free Returns
Not right? Send it back. No cost, no hassle.
30 Days
From delivery to start your return
£0
Free return shipping — we send the label
2–10 Days
Refund to your original payment method
1
Contact Us
Email or WhatsApp with your order number. We'll send a free prepaid tracked return label.
2
Pack & Ship
Pack the watch securely in its original packaging. Drop it off using the label provided.
3
Get Refunded
We check the return within 1–3 days and refund to your original payment. No restocking fees.
✓ Eligible for Return
- Unworn and in original condition
- All packaging, tags, and manuals included
- Within 30 days of delivery
- Proof of purchase (order number or receipt)
✕ Not Eligible
- Signs of wear, scratches, or damage
- Bracelet adjusted or resized
- Missing packaging, tags, or accessories
- Returned without contacting us first
Common Questions
Can I exchange for a different model?
Yes. Contact us, return the original watch using our free label, and once received we'll arrange your replacement.
Do I pay for return shipping?
No. We provide a free prepaid tracked return label. Return shipping costs you nothing.
How long until I get my refund?
Once received, we check the item within 1–3 business days. Approved refunds are issued to your original payment method within 2–10 business days. No restocking fees or hidden deductions.
Can I return without contacting you first?
Please contact us before returning so we can send you the correct prepaid label and instructions. Returns sent without our approved label may not be processed correctly.
Return address: EFCL UK LTD, Building 2, Mosley Road, Trafford Park, Manchester, M17 1NB · Watch Enclave Ltd — Company No. 16659565 · 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ
