Shipping Policy

Orders placed by 11:00 (UK time) are dispatched the same business day. Orders placed after 11:00 or on weekends/UK public holidays are dispatched on the next business day. During peak periods (e.g., Black Friday/Christmas), processing may take slightly longer—if any delay occurs, we’ll notify you by email or WhatsApp.

United Kingdom: Free Next-Day Delivery via Royal Mail Tracked 24. Orders placed by 11:00 are dispatched the same business day and delivered the next business day — at no extra cost.

Orders placed after 11:00: Dispatched the next business day; delivery is usually the following business day after dispatch.

International Shipping: Delivery to most countries worldwide. Rates are automatically calculated at checkout based on location and weight.

We strive to meet all delivery estimates, but courier delays can occur due to weather, customs, or strikes.

Domestic (UK): We ship to all regions of England, Scotland, Wales, and Northern Ireland.

International: Orders can be shipped to most countries worldwide. If unsure, contact us at info@watchenclave.co.uk before placing your order.

Once your order is dispatched, you’ll receive a shipment confirmation email with tracking information. Tracking usually activates within 24 hours after dispatch.

For orders outside the UK, import duties or taxes may apply, determined by your country’s customs authority. These charges are the responsibility of the recipient. WATCH ENCLAVE LTD cannot estimate or control these fees. If your package is held by customs, please contact your local customs office for assistance.

We ensure secure packaging, but if your order is lost or arrives damaged, please contact us within 48 hours of delivery (or expected delivery) and we will liaise with the carrier to investigate and assist with any claim. Keep all original packaging and items until the investigation is resolved.

For return, exchange, and refund details, please visit our Return & Refund Policy page. It explains eligibility, timelines, and return instructions.

All orders are processed and shipped from our UK fulfilment partner:

EFCL UK LTD
Building 2, Mosley Road, Trafford Park
Manchester, M17 1NB, United Kingdom

As a guide, Royal Mail tracked return labels typically cost around £8; actual rates may vary by parcel size and service. Return postage is customer-paid unless otherwise required by law or stated in our return policy.

Email: info@watchenclave.co.uk
WhatsApp: (+44) 20 4542 7692

Our customer service team is ready to assist during business hours (Monday–Friday, 9:00–17:00 UK time).

WATCH ENCLAVE LTD
Company Number: 16659565
Registered Office: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom