FAQ's

You can browse our collection by brand, category, or use the search function for specific models. Our detailed product descriptions and high-resolution images should help you make an informed decision. If you need further assistance, our customer service team is more than happy to offer personalised recommendations.

We strive to keep our online inventory as accurate as possible. If a watch is listed as available, it means it is in stock. In rare cases of discrepancies, we'll promptly contact you to offer alternatives or a full refund.

Yes, we offer a reservation service for watches. Contact our customer service team to reserve your watch for up to 48 hours without any obligation to purchase.

Yes, we are authorised dealers for every product we stock. We have been in the watch business since 1988, demonstrating our long-standing commitment to the industry. We pledge to sell only 100% genuine and authentic products at WATCH ENVLAVE

We accept various payment methods including credit/debit cards (Visa, MasterCard, American Express, Discover), PayPal, bank transfers and, interest-free financing. For more details, please refer to our Payment Options section.

Absolutely. We use encrypted, 100% secure payment processing systems to ensure your transaction is safe. Your financial security is our top priority.

Yes, we offer interest-free financing options through our partners, allowing you to spread the cost over time. Please check our payment options page for more information and eligibility.

We accept returns within 14 days of receipt, provided the watch is returned in its original condition, unworn and with all original packaging and documentation. Some exclusions may apply for custom orders; please check our return policy for detailed information.

To initiate a return, please contact our customer service team with your order number and reason for return. We will provide you with instructions on how to proceed.

The customer is responsible for return shipping costs unless the item is defective or not as described. We recommend using a tracked and insured shipping method.

Once we receive the returned item and verify its condition, we will process your refund or exchange within 1-3 business days. Please note that it may take additional time for the refund to appear in your account, depending on your bank or payment provider.