Frequently Asked Questions

Browse by brand, collection, or use the search bar to find a specific model. Every product page includes detailed specs, multiple images, and a size guide. Not sure? Message us on WhatsApp and we'll recommend options based on your style and budget.

If it's showing as available, it's ready to ship. In the rare event of a stock issue, we'll contact you straight away with options.

We can't hold items indefinitely, but get in touch and we'll do our best. The safest way to secure a popular model is to complete your order — stock moves fast.

Every watch is brand new, authentic, and checked before dispatch. Your order arrives in original brand packaging with tags and documentation. Read more on our Authenticity Guarantee page.

Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, Shop Pay, and Klarna. All payments are processed securely through encrypted systems.

Yes. Klarna is available at checkout — split your payment into 3 interest-free instalments. No hidden fees. Eligibility checked at checkout.

Completely. We use encrypted payment processing and never store your card details. Everything is handled through trusted, PCI-compliant payment partners.

Order before 11am on a business day and your watch is dispatched the same day — typically arriving next business day. Orders after 11am, weekends, or bank holidays ship the next business day.

Yes. Every UK order ships free with full tracking. Your watch is carefully packed to ensure it arrives safely.

Yes. EU orders typically arrive in 2–3 business days, international orders in 3–5 business days. Delivery times vary by destination.

30-day free returns. If it's not right, send it back unworn in original packaging for a full refund. We provide a free tracked returns label — no cost to you. Full details on our Returns page.

Every watch comes with a 2-year warranty covering manufacturing defects under normal use. If something goes wrong, we'll repair, replace, or refund. Full details on our Warranty page.