FAQ

Browse by brand, collection or style, use the search bar for specific models, and enjoy detailed descriptions with high-resolution photos from every angle. Not sure? Contact us – our experts are happy to give personalised recommendations based on your preferences and budget.

Yes – if a watch is listed as available, it’s in our UK stock and ready for immediate dispatch. We update inventory in real time. In the very rare case of an unexpected discrepancy, we’ll contact you instantly with options or a full refund.

While we can’t hold items indefinitely, just let us know which model you’re interested in and we’ll do our best to assist. The fastest and safest way to secure a popular piece is to complete checkout – your order is protected from the moment you pay.

Absolutely – every watch is 100% authentic, sourced directly from official authorised distributors. You’ll receive the original box, papers, warranty card and our own Certificate of Authenticity. We stand behind every piece with our 100% Authenticity Guarantee.

We accept all major credit/debit cards, Apple Pay, Google Pay, and other secure options displayed at checkout. Everything is processed through trusted, PCI-compliant payment partners.

Yes – completely. We use industry-leading SSL encryption, never store full card details, and partner only with fully PCI-DSS compliant providers. Your security is our priority.

Yes – where eligible, flexible finance options (including 0% interest plans) are available at checkout through our trusted partners. Approval is fast and depends on your location and credit status.

UK orders are dispatched the same or next business day with fully tracked, insured delivery – arriving in 1–2 working days. International shipping times vary by destination; full details appear at checkout.

Yes – all orders include complimentary fully insured, tracked shipping with signature required. Your watch is protected door-to-door.

We offer 30-day hassle-free returns. If you’re not completely delighted, return an unworn watch in its original condition and packaging for a full refund. We even provide a free prepaid return label. Full details here.

Every new watch includes our 2-year Watch Enclave warranty against manufacturing defects, plus the original manufacturer warranty where applicable. Complete peace of mind from day one. Details here.

We’re here to help! Email info@watchenclave.co.uk or message us on WhatsApp at (+44) 20 4542 7692. Our UK team typically replies within hours.