Privacy Policy
Last updated: February 2025
This Privacy Policy explains how Watch Enclave Ltd collects, uses, stores, and protects your personal information when you visit watchenclave.co.uk or use our services.
Updates to this policy
We may update this Privacy Policy from time to time to reflect changes to our services, legal requirements, or business practices. Any updates will be posted on this page with a revised date.
Information we collect
You provide directly: Name, billing and shipping address, email address, phone number, order details, and any messages you send us. We do not store full payment card numbers or CVV details. Payments are processed securely by our payment providers.
Collected automatically: IP address, browser type, device information, pages visited, and general analytics data.
From third parties: We may receive limited information from trusted service providers such as payment providers, delivery partners, and fraud-prevention services where this is necessary to process and protect your order.
How we use your information
We use your information to process and deliver orders, communicate with you, provide customer support, help detect and prevent fraud, improve our website and services, send marketing communications where you have chosen to receive them, and comply with legal or regulatory obligations.
Cookies
We use cookies and similar technologies to support essential website functions, improve performance, and help us understand how visitors use our site. You can manage cookies through your browser settings. Please note that disabling certain cookies may affect how parts of the website function.
How we share information
We only share personal information where necessary and only with trusted service providers that help us operate our business, such as payment processors, delivery partners, IT and website service providers, analytics providers, email platforms, and fraud-prevention services. We do not sell or rent your personal information.
Data security & retention
We use appropriate technical and organisational measures to protect your personal information, including secure systems, encryption, and controlled access. While no method of transmission or storage can be guaranteed to be completely secure, we take reasonable steps to protect your information. We retain personal information only for as long as necessary to fulfil orders, provide support, comply with legal obligations, resolve disputes, and enforce our agreements.
Your rights (UK GDPR)
Under UK data protection law, you may have the right to access the personal information we hold about you, request correction of inaccurate information, request deletion where applicable, object to or restrict certain processing, withdraw consent for marketing, or request a copy of your data where applicable. To exercise any of these rights, please contact us at info@watchenclave.co.uk. You also have the right to lodge a complaint with the Information Commissioner’s Office at ico.org.uk.
Children's privacy
Our website and services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to remove it.
International data transfers
Some of the service providers we use may process personal information outside the UK. Where this happens, we take appropriate steps to ensure your information is protected in line with applicable data protection laws.
Contact & company information
📧 info@watchenclave.co.uk
💬 +44 20 4542 7692
Watch Enclave Ltd — Company No. 16659565
71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, UK
